The Hotline Immigration Detention is an initiative of Stichting LOS, the National Support Center for Undocumented People. Our mission is to improve the living conditions in immigration detention centers. To achieve this, we collect reports from within detention centers, which are submitted to us through our helpdesk. The helpdesk can be reached from immigration detention via a free telephone number.

We investigate the reports we receive from the detention centers and bring them to the attention of politicians and the media. In addition, we collect information about detention conditions from people outside detention, such as former detainees, family members of detainees, lawyers, or detention center staff. They can submit reports via our office phone number or by email.

Finally, we also conduct visits to the detention centers. Moreover, we seek to put political pressure on policymakers to improve conditions. We write reports and make recommendations to policymakers, thereby providing insight into detention conditions. Legally, we support detainees in the complaints procedure. We submit complaint statements to the appropriate authorities, support detainees during appeal hearings, and report on this in our newsletter.

Do you know someone in immigration detention? Do you have questions regarding treatment, (solitary) cells, visitation possibilities, (complaint) procedures, or other aspects of immigration detention? If so, please contact us via one of the phone numbers below. We are happy to assist you with your questions in the hope of improving detention conditions.

Call from detention: 0800-3388776 (free)

Call from outside detention: +31 70 221 1767

E-mail: info@meldpuntvreemdelingendetentie.nl